Field Support Representative (On-site)

On-Site Conshohocken, PA

Full Time

Experienced

Syzygy is rapidly growing, and we want you to join our world-class team today!

Syzygy is a technology company dedicated to delivering solutions that address our customer’s unique requirements. The mission of Syzygy is to support those that protect the homeland with better SA/communications; as such to be nimble and innovative in providing high quality solutions.

We are looking for an engaged seasoned professional who can make an immediate impact.

The candidate must have strong organizational skills and ability to work successfully in a fast paced, complex work environment. The ideal candidate is a highly motivated and polished professional capable of prioritizing work, demonstrating exceptional problem-solving skills, professional communication skills, flexibility, and teamwork.

In this role, you will be developing solutions that will help protect and inform Law Enforcement and First Responders. You will produce and test cutting edge technology solutions include global situational awareness, counter drone systems, edge network sensors and RF communications.

Full-Time/On-Site/No C2C

Work Location: Conshohocken, PA

Must be a US Citizen - Must pass a drug screening

RESPONSIBILITIES

Act as the end user’s primary technical point of contact ensuring rapid solutions to any reported issues
Conduct equipment checks
Coordinate with project managers and customers to install, integrate and repair Syzygy product and network communications systems
Conduct troubleshooting and root cause analysis of Syzygy products / networking hardware
Provide VOC (voice of customer) feedback to the engineering team
Complete after-action reports and other reports as required
Provide project technical assistance and training for customers

QUALIFICATIONS

+3 years experience with tactical, strategic or MANET communications systems
Strong understanding of technical concepts such as IP networking, wireless, GPS, mobile, RF propagation with an understanding of hardware and software concepts
Ability to do RF link budget analysis for multi-path MANET networks
Ability to select and model antenna configurations for interconnectivity between people, vehicles, towers and aircraft installations
+1 year experience as a field service representative or equivalent experience
Proven troubleshooting experience with communications systems and architectures
Must be able to travel 50% of the time
Must be able to obtain a United States security clearance

NICE TO HAVE

Cisco Certified Networking Associate (CCNA), CompTIA A+ or other IAT Level I certification in accordance with DoD 8570 guidance
Experience with Line of Sight and Beyond Line of Sight wireless communications
System testing and evaluation experience
Experience Integrating disparate systems
Experience with TAK servers and/or devices
Understand subnetting, basic routing and switching

BENEFITS

Fantastic Medical, Dental, and Vision insurance
401k with Employer Match
Company paid:
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Accidental Death and Dismemberment (AD&D)
- Life Insurance
Company paid Sick Time
Company paid Vacation Time
Company paid Holidays
Bonus Incentives
Employee Assistance Program
Referral program
Comprehensive Heathly lifestyle benefits

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Syzygy is rapidly growing, and we want you to join our world-class team today!

If you are looking to make an immediate impact, learn new skills/technologies, and see your technology fielded rapidly please apply and join out team! We are rapidly expanding and always look to promote from within the team as well so come make a career at Syzygy!

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Field Support Representative (On-site)

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